My Shaw

Make the most of your products and services with the My Shaw app.

Scroll down for a description of newly added functions and features.

Make the most of your products and services with the My Shaw app. Whether you're traveling or at home, you can manage every aspect of your account from your smartphone. From paying your bills to chatting with support, you can do it all with My Shaw.

Restrictions

• My Shaw app requires a valid Shaw ID

• Accessible to residential accounts only

• Does not support My Shaw Direct accounts or My Shaw Business accounts at this time

Characteristics

Easy login

• Access your account faster with your Shaw ID, or with Touch ID, just use your fingerprint

Simplified Billing

• Manage billing and payments for all your services in one place, including automatic payments and eBills

• Pay your bill in-app and save payment details for future payments

• Convenient and quick way to manage your invoice; Signing up for eBill is easy or viewing your bill in the app

• Do you need a few more days to make the payment? Now submit a payment extension request directly in the app

Live support chat

• The fastest way to connect with the support you need and chat with a real representative right in the app

Monitor your data usage

• Keep an eye on your data and your limits with an easy-to-read visual snapshot of your data usage

TV subscription management

• Quickly access your channel list for your TV subscription and themed packages • Manage devices that can use the Ignite HomeConnect app for on-the-go access to your TV subscription

Access voicemail for personal home phone

• Easily access voicemail messages left on your personal home phone through the app. You can listen, archive and manage your voicemail messages anywhere.

Support library

• How do you program your remote? Tips to improve your WiFi network? Access a curated list of the most popular troubleshooting guides and products from our support community

Manage your Rogers Wi-Fi hotspots

• Go further and manage your access to over 100,000 Rogers WiFi hotspots

Notifications

• Easily receive chat notifications while multitasking across apps and change your billing preferences.

Functions

Using your network access permissions, the My Shaw app will:

• View connection information and see available Wi-Fi connections to allow the app to connect to the Wi-Fi network;

• Detect network state, read device status, detect running applications, view application history and identity to implement network preference.

Using your Photo/Media/Files and Storage permissions, the My Shaw app will:

• Allow you to view a PDF of your invoice

• Test access to protected storage with the aim of facilitating user data recovery and use of content from registered devices to facilitate technical assistance if network access is denied and increase application productivity.

Using the Prevent device from sleeping permission, the My Shaw app will:

• Enable push notifications used during support chats

Using your device's fingerprint scanner, the My Shaw app will:

• Link your fingerprint profile to your Shaw account via the app's merummy matio for authentication purposes

Using the payment extension request, the My Shaw app will:

• Send you a confirmation email